Terms of Service

1. Overview

This website is operated by Ridge Toolbox. Throughout this site, the terms “we,” “us,” and “our” refer to Ridge Toolbox.

Ridge Toolbox offers this website, including all information, tools, products, and services available from this site, conditioned upon your acceptance of these Terms of Service and all other policies referenced on our website.

By visiting our website, placing an order, or purchasing a product from us, you agree to be bound by these Terms of Service.

If you do not agree with these terms, you should not use this website or purchase products from Ridge Toolbox.

2. Online Store Terms

By using this website, you represent that you are at least the age of majority in your state or jurisdiction of residence or that you have permission from a parent or legal guardian to use this website.

You may not use our products or services for any unlawful or unauthorized purpose.

You may not transmit viruses, malicious code, or other harmful material through our website.

A violation of these Terms of Service may result in termination or restriction of your access to our services.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, photographs, compatibility information, pricing, and availability.

However, manufacturers may change specifications, packaging, product appearance, accessories, or features without notice.

Product photographs are provided for reference. Actual products may vary slightly from images shown.

If a product listing contains an obvious pricing, description, or specification error, Ridge Toolbox reserves the right to correct the error and, when necessary, cancel or modify an affected order.

4. Automotive Diagnostic Tools & Vehicle Compatibility

Ridge Toolbox sells professional automotive tools, diagnostic scanners, electrical testing equipment, specialty tools, and related products.

Customers are responsible for verifying that a product is appropriate and compatible with their intended vehicle, application, system, or repair procedure before purchase and use.

Vehicle coverage, programming capabilities, diagnostic functions, and manufacturer-specific features may vary based on:

• Vehicle year, make, and model

• Vehicle equipment and configuration

• Software version

• Manufacturer restrictions

• Subscription or update requirements

• Regional vehicle specifications

Product descriptions should not be interpreted as a guarantee that every advertised function will work with every vehicle.

Customers should follow the product manufacturer's instructions and accepted professional repair procedures.

5. Pricing

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors at any time.

Taxes, shipping charges, freight charges, liftgate fees, or other applicable charges may be added during checkout when applicable.

A completed checkout does not obligate Ridge Toolbox to honor an obvious pricing or listing error.

If an error affects your order, we may contact you before fulfillment or cancel the affected item and issue an appropriate refund.

6. Product Availability

Product availability may change without notice.

Some products displayed as available for purchase may require additional time to source from a manufacturer, supplier, distributor, or other inventory source.

An item being available for purchase does not necessarily mean that the item is physically located in our warehouse at the exact time the order is placed.

For additional information regarding fulfillment timelines, please review our Shipping Policy.

7. Order Processing & Extended Fulfillment

Many orders are processed and shipped promptly. However, certain products may require extended fulfillment.

Some orders may require up to 10 business days before shipping.

Business days are Monday through Friday and exclude weekends and major holidays.

The fulfillment period refers to the time required to process, source, prepare, and transfer an order to the shipping carrier.

Carrier transit time begins after the order ships and is separate from our fulfillment time.

If we become aware of a significant unexpected delay, we will make reasonable efforts to communicate with the customer.

Please review our Shipping Policy for complete shipping and fulfillment information.

8. Orders

We reserve the right to refuse, limit, or cancel an order when reasonably necessary.

Examples may include:

• Suspected fraud

• Payment authorization problems

• Pricing or listing errors

• Product availability issues

• Shipping restrictions

• Incorrect customer information

• Orders that appear intended for unauthorized resale or misuse

If we cancel a paid order, the applicable amount will be refunded to the original payment method unless another resolution is agreed upon.

9. Order Cancellations

Orders may generally be canceled before they have been fulfilled or shipped.

Once an order has been fulfilled or transferred to the shipping carrier, cancellation may no longer be possible.

Customers should contact Ridge Toolbox as soon as possible if they need to request a cancellation.

Cancellation requests are not guaranteed if fulfillment has already begun or the order has already shipped.

10. Shipping

Shipping charges are calculated or disclosed during the ordering process when applicable.

Large equipment, toolboxes, shop equipment, machinery, and other oversized products may require freight delivery.

Additional freight services, including residential delivery or liftgate service, may result in additional charges where applicable.

Delivery dates provided by Ridge Toolbox, Shopify, shipping carriers, or other services are estimates unless specifically stated otherwise.

Ridge Toolbox is not responsible for carrier delays caused by weather, transportation disruptions, holidays, natural disasters, labor interruptions, or other events outside our reasonable control.

Please review our Shipping Policy for complete details.

11. Returns & Refunds

Returns and refunds are governed by our Refund Policy.

Customers are responsible for reviewing the Refund Policy before purchasing.

Certain products may be subject to return restrictions because of their condition, category, software activation, electronic nature, safety considerations, manufacturer requirements, or other limitations.

Products must meet the eligibility requirements stated in our Refund Policy to qualify for return.

12. Damaged or Incorrect Orders

Customers should inspect shipments after delivery.

If an item arrives damaged, defective, or incorrect, please contact Ridge Toolbox promptly.

We may request photographs of:

• The product

• Shipping packaging

• Shipping label

• Damage

• Serial number or product identification

This information may be required to process a carrier claim, manufacturer claim, replacement, or other resolution.

For freight shipments, customers should note visible shipping damage on the carrier's delivery receipt before accepting the shipment whenever reasonably possible.

13. Warranty Information

Products sold by Ridge Toolbox may include warranties provided by their respective manufacturers.

Manufacturer warranty terms, duration, eligibility requirements, exclusions, and claim procedures vary by brand and product.

Unless specifically stated otherwise, Ridge Toolbox does not provide an additional independent warranty beyond applicable manufacturer warranties and rights provided by law.

Warranty coverage may be denied by the manufacturer for misuse, abuse, improper installation, unauthorized modification, normal wear, improper repair procedures, or use outside the manufacturer's intended application.

14. Professional Use & Safety

Many products sold by Ridge Toolbox are professional-grade tools and equipment.

Customers are responsible for:

• Using products according to manufacturer instructions

• Wearing appropriate personal protective equipment

• Following accepted safety procedures

• Confirming proper tool selection and application

• Ensuring that equipment is operated by qualified individuals when appropriate

Ridge Toolbox is not responsible for damage caused by improper installation, misuse, incorrect diagnosis, improper repair procedures, or failure to follow manufacturer instructions.

15. Intellectual Property

Unless otherwise indicated, the content of this website, including text, graphics, logos, designs, photographs, videos, product organization, and website content, is owned by Ridge Toolbox or used with permission from applicable rights holders.

You may not reproduce, copy, distribute, modify, publish, or commercially exploit our website content without authorization.

Manufacturer names, logos, trademarks, and product names remain the property of their respective owners.

16. Third-Party Services & Links

Our website may contain links to third-party websites, manufacturers, payment providers, shipping carriers, applications, or other services.

We are not responsible for the content, policies, availability, security, or practices of third-party websites or services.

Your use of third-party services may be subject to separate terms and policies established by those providers.

17. Prohibited Uses

You may not use our website or services:

• For unlawful purposes

• To violate applicable laws or regulations

• To infringe intellectual property rights

• To transmit malicious software

• To collect personal information improperly

• To interfere with website security

• To attempt unauthorized access to our systems

• To submit false, misleading, or fraudulent information

• To place fraudulent orders or abuse payment systems

We reserve the right to restrict or terminate access for violations of these terms.

18. Disclaimer of Warranties

To the extent permitted by applicable law, this website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical issues.

Nothing in this section limits any rights or warranties that cannot legally be excluded under applicable law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Ridge Toolbox and its owners, employees, affiliates, contractors, suppliers, and agents will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of this website or products purchased through it.

This may include loss of profits, loss of revenue, loss of data, business interruption, or damage resulting from improper product use.

Nothing in these Terms of Service limits liability where such limitation is prohibited by law.

20. Indemnification

To the extent permitted by law, you agree to indemnify and hold Ridge Toolbox harmless from claims, damages, liabilities, costs, or expenses arising from your unlawful use of the website, violation of these Terms of Service, misuse of products, or infringement of the rights of another party.

21. Severability

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.

22. Termination

These Terms of Service remain effective unless terminated by either you or Ridge Toolbox.

We may terminate or restrict access to our website or services if we reasonably believe that these terms have been violated.

Obligations and liabilities incurred before termination will survive termination where applicable.

23. Entire Agreement

These Terms of Service, together with our Shipping Policy, Refund Policy, Privacy Policy, and other posted store policies, constitute the agreement between you and Ridge Toolbox regarding your use of our website and purchases from us.

24. Governing Law

These Terms of Service and transactions conducted through Ridge Toolbox will be governed by the laws of the State of Ohio, without limiting any consumer rights that may apply under applicable law.

25. Changes to These Terms

We reserve the right to update or modify these Terms of Service by posting an updated version on our website.

Changes become effective when posted unless otherwise stated.

Customers are encouraged to review our policies periodically.

26. Contact Information

Questions regarding these Terms of Service may be directed to:

Ridge Toolbox
Herbert's Tool & Equipment Warehouse
3129 S Main St
Mineral Ridge, OH 44440

Phone: 330-349-0700
Email: sales@ridgetoolbox.com