Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that processing times may be delayed during peak seasons or promotional periods.

Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: Calculated carrier rates apply for standard hand tools, diagnostic scanners, and smaller accessories.

  • Heavy Freight Delivery: Oversized workshop equipment (e.g., large toolboxes, shop presses) require LTL freight shipping. Freight costs are calculated at checkout based on weight and destination. Note: If a liftgate is required for delivery, an additional fee of $200 will apply.

High-Value Items & Signature Requirements

To ensure the safe delivery of your investments, high-value professional diagnostic scanners (such as Topdon units) and specialty tool sets require a direct signature upon delivery.

P.O. Boxes

Due to the size, weight, and carrier restrictions associated with automotive tools and workshop equipment, we cannot promise shipping to P.O. Boxes. Please provide a physical street address for delivery.

International Shipping

We do not offer international shipping at this time.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at Ridgetoolbox@gmail.com with your name and order number, and we will look into it for you.

 

Damages and Issues

In the event that your order arrives damaged in any way, please email us as soon as possible at [Insert Email Address] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

If a freight shipment arrives visibly damaged, please note the damage with the driver before signing the delivery receipt.