Shipping policy

Order Processing

Some orders may take up to 10 business days before shipping, excluding weekends and holidays, after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be delayed during peak seasons or promotional periods.

Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping

Calculated carrier rates apply for standard hand tools, diagnostic scanners, and smaller accessories.

Heavy Freight Delivery

Oversized workshop equipment, such as large toolboxes and shop presses, requires LTL freight shipping. Freight costs are calculated at checkout based on weight and destination.

If a liftgate is required for delivery, an additional fee of $200 will apply.

Extended Shipping Items

Some products may have extended fulfillment times due to high demand, supplier availability, or sourcing schedules.

Certain orders may require up to 10 business days before shipping.

You will receive tracking information by email as soon as your order ships.

High-Value Items & Signature Requirements

To help ensure secure delivery, high-value professional diagnostic scanners and specialty tool sets may require a direct signature upon delivery.

P.O. Boxes

Due to the size, weight, and carrier restrictions associated with automotive tools and workshop equipment, we cannot guarantee shipping to P.O. Boxes.

Please provide a physical street address whenever possible.

International Shipping

Ridge Toolbox primarily ships tools, equipment, and related products within the United States.

However, select products may be available for international shipping, including certain apparel and merchandise fulfilled through our approved fulfillment partners.

International shipping availability varies by product and destination. If an item is eligible for international delivery, available shipping options and costs will be shown at checkout.

Some products may only be available for delivery within the United States. If an item cannot be shipped to your country or delivery address, that option will not be available during checkout.

International orders may be subject to customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country. These charges, when applicable, are the responsibility of the customer.

International delivery times may vary based on destination, carrier, customs processing, and fulfillment location.

Tracking Your Order

When your order ships, you will receive an email notification containing tracking information when available.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to begin showing movement.

If you have not received your order within 10 days after receiving your shipping confirmation email, please contact us at sales@ridgetoolbox.com with your name and order number, and we will look into it for you.

Damages and Issues

If your order arrives damaged, please contact us as soon as possible at sales@ridgetoolbox.com and include your order number and photos of the product and packaging when available.

We review shipping damage on a case-by-case basis and will work with you toward an appropriate resolution.

If a freight shipment arrives with visible damage, please note the damage with the driver before signing the delivery receipt whenever possible.