Refund policy

Returns & Refund Policy

30-Day Return Policy

Ridge Toolbox accepts eligible returns within 30 days of delivery.

To qualify for a return, the item must generally be:

In the same condition in which it was received
Unused and uninstalled
In its original packaging
Complete with all included accessories, manuals, parts, and components
Accompanied by proof of purchase

Items that show signs of use, installation, damage, modification, missing components, or improper handling may not qualify for return.

How to Start a Return

Before sending any item back, please contact Ridge Toolbox for return authorization.

Ridge Toolbox
Herbert's Tool & Equipment Warehouse
3129 S Main St
Mineral Ridge, OH 44440

Phone: 330-349-0700
Email: sales@ridgetoolbox.com

Please include your name, order number, and the item you would like to return.

Items returned without prior authorization may not be accepted.

Return Shipping

If your return is approved, Ridge Toolbox will provide return instructions.

When we determine that a prepaid return shipping label is appropriate, we will provide one to you.

If a return is the result of our error, such as receiving the wrong product or an eligible damaged or defective item, Ridge Toolbox will generally cover the approved return shipping cost.

For discretionary returns, including situations where the customer no longer wants the product, ordered the wrong item, or purchased an incompatible item, return shipping costs may be the responsibility of the customer unless otherwise agreed.

Original shipping and freight charges are generally non-refundable unless the return is due to an error by Ridge Toolbox or required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue.

We may ask for:

Photos of the product
Photos of the packaging
The shipping label
Serial numbers
Product identification
A description of the issue

Depending on the circumstances, we may arrange a replacement, return, manufacturer warranty claim, or other appropriate resolution.

For freight deliveries, visible damage should be noted on the carrier's delivery receipt before accepting the shipment whenever reasonably possible.

Non-Returnable Items

Certain products may not be eligible for return.

Examples may include:

Products that have been used, installed, altered, or damaged after delivery
Items missing original packaging, accessories, manuals, or components
Products with activated software, registered licenses, or completed electronic activation
Certain diagnostic equipment where return eligibility is restricted after activation, registration, or use
Gift cards
Hazardous materials, flammable liquids, gases, or other restricted products
Items marked as final sale or non-returnable
Special-order or customized products where clearly disclosed before purchase

If you are unsure whether a product qualifies for return, contact us before sending it back.

Diagnostic Equipment

Professional diagnostic equipment may have additional return restrictions due to software licensing, account registration, vehicle programming capability, manufacturer activation, or use history.

Once a diagnostic device has been activated, registered, updated, programmed, or otherwise placed into service, it may no longer qualify for a standard return.

Warranty coverage may still apply according to the manufacturer's warranty terms.

Please contact us before returning diagnostic equipment so we can determine the appropriate process.

Exchanges

We do not guarantee direct exchanges for every product.

In many cases, the fastest way to obtain a different item is to complete an approved return and place a separate order for the replacement product.

If we shipped the wrong product, please contact us so we can arrange an appropriate resolution.

Refunds

Once an approved return is received, we will inspect the item and notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow up to 10 business days after approval for the refund to be processed by Ridge Toolbox.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed after we approved your refund and you have not received it, please contact us at sales@ridgetoolbox.com.

Restocking or Reduced Refunds

Returned items must meet the eligibility requirements described in this policy.

If a return is received with missing packaging, accessories, components, damage, excessive handling, or other loss in value, Ridge Toolbox may reduce the refund amount or decline the return where permitted by law.

Any reduction will be based on the condition of the returned item and the circumstances of the return.

Order Cancellations

Order cancellations are governed by our separate Cancellations Policy.

Generally, orders may be canceled before they have been fulfilled or shipped.

Once an order has shipped, the order can no longer be canceled and may instead need to be handled as a return under this policy.

Extended Fulfillment Items

Products requiring extended fulfillment are still standard purchases and are subject to this Returns & Refund Policy.

An extended fulfillment timeframe by itself does not change a customer's return eligibility after delivery.

Please review our Shipping Policy for information regarding processing and fulfillment times.

Contact Us

For questions regarding returns or refunds, contact: